Bilingual Care Coordinator – Didi Hirsch – Glendale


care setting. Ensuring a safe, nurturing environment for clients that fosters a sense of hope, dignity and recovery.

Essential Functions

May perform any or all of the following, depending on specific program and/or site needs:

  • Assists clients to locate, access and utilize a full range of health care services, community support groups and resources; establish and maintain housing; access mental and medical care, rehabilitation programs and drug/alcohol services; increase social contacts and engage in constructive activities.
  • Assesses clients’ needs and functioning, presents cases in treatment team meetings and monitors progress as needed.
  • Acts as client advocate interfacing with housing and support agencies including property owners, support groups, Social Security, Medicare/MediCal, etc.
  • Develops and maintains rapport and cooperative relationships with community agencies for the benefit of the clients.
  • Provides individual/group supportive counseling and psycho-education to assist clients in coping with mental illness and/or substance use, promote recovery and develop self-sufficiency.
  • Provides crisis intervention and facilitates conflict resolution among the program clients as needed; assists clients in problem-solving life situations.
  • Interfaces with clinical and medical staff in coordinating client care.
  • Meets Agency client service expectations.
  • Monitors and maintains documentation of client services; ensures compliance with Agency, county, state and federal policies and procedures, standards and guidelines.
  • Develops and maintains clinical skills through seminars, workshops, or other forms of continuing education/training related to individuals with a history of mental illness and/or substance use disorders.
  • Attends and participates in Agency and program/team meetings, individual/group supervision, and related community Agency meetings as required/requested.
  • Provides social rehabilitation services to clients and their families individually and/or group setting.
  • Conducts outreach services to generate client referrals.
  • Participates in community resource and/or health fairs.
  • Provides parenting services to individuals, groups or the community at large.
  • If bilingual, assists with interpretation services for medical staff.

Required Qualifications

To perform effectively in this position, the employee in this position is required to have:

  • Fluency in required language for assigned program (Armenian)
  • Current knowledge of all job specific skills including crisis intervention and multicultural and socio-economic issues, and documentation standards.
  • Knowledge of Agency policies and procedures, HIPAA, policies and documentation guidelines, and county, state and federal  regulations relating to service programs for individuals and families with a history of mental illness and/or substance use.
  • Knowledgeable about and actively supports integrated mental health, physical health and substance use treatment for improving care for the whole person.
  • Basic advocacy skills to include a holistic approach to integrated health care and case management.
  • Skills to present ideas, information, and viewpoints clearly, both verbally and in writing.
  • Able to efficiently use the personal computer to include Microsoft Office Suite and Electronic Health Record.
  • Ability to travel in the community and/or between agency sites to provide services in a variety of settings, including outpatient and field based locations (home, school, etc.).
  • Ability to utilize data, outcomes, experience and judgment to make effective business and therapeutic decisions.
  • Demonstrate commitment to team objectives and Didi Hirsch mission.
  • Adapt to changing needs by acquiring new skills and knowledge.
  • Ability to transport clients using personal or Agency vehicle and/or public transportation.
  • Current California driver’s license, car insurance, and a driving record acceptable to the Agency’s insurance carrier.
  • These requirements are typically met by a combination of education and experience that includes a bachelor’s degree in human services or related field and experience working in a social service/mental health environment, preferably with mental health and/or substance use clients.
  • For outpatient DMH programs, a minimum of two (2) years related experience may be substituted  for a bachelor’s degree.
  • For substance use programs, a degree may be substituted for experience, however, CAADAC or CAADE certification is required, with or without a degree.
  • Depending on the program, may require lived experience which could include navigation of the mental health system and/or substance use treatment system as a consumer or a certificate as a Medical Assistant.

Didi Hirsch is an equal opportunity employer of minorities, females, protected veterans, and individuals with disabilities 

  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Apply On-line
Send This Job to a Friend


We provide equal employment opportunities to all qualified applicants and employees without regard to race, religious belief (including dress or grooming practices), color, sex, pregnancy, childbirth or related medical conditions (including breast feeding), age, national origin, ancestry, sexual orientation, gender identification and expression, physical or mental disability, medical condition, genetic characteristics, family care, marital status, status as a veteran or qualified disabled veteran, or any other classification protected by law.

Didi Hirsch is committed to providing equal employment opportunities to all applicants for employment. We are an EEO/AA Employer.